Wyndham Worldwide Hotel Night Auditor Part-Time in Omaha, Nebraska

Hotel Night Auditor Part-Time

Description

This is a part-time position working every Friday and Saturday 11pm-7am. If you are not able to work this schedule, DO NOT apply.

Along with the duties listed below the Night Auditor is also responsible for cleaning public areas (sweeping, mopping, dusting, cleaning public bathroom) and maintaining laundry (washing/drying/folding sheets & towels)

The Night Auditor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management. The Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The Night Auditor also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Audit is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Auditor will act as the hotel system liaison during night hours.

DUTIES AND RESPONSIBILITIES:

  • Balance and audit room revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.

  • Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.

  • Prepare General Manager daily, weekly and month end reporting packs.

  • Set up of the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.

  • Assist in the washing, drying, and folding of hotel laundry.

  • Act as the security point of contact during various times in the shift.

  • Communicate with the General Manager to resolve accounting discrepancies and to request or provide information.

  • Register guests, issue room keys, and provide information on hotel services, room location, and Wyndham rewards program. Answer phones in a prompt and courteous manner.

  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to length of stay pricing.

  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

  • Issue, control and release guest safe-deposit boxes.

  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • High School diploma or equivalent required.

  • One year of previous hotel experience preferred.

  • Previous background from the extended stay industry preferred.

  • Reading and writing skills are utilized when compiling department records, guest registration and reservation information

  • Ability to speak, read, and write fluent English; other languages beneficial.

  • Professional verbal and written communication skills.

  • Mathematical skills, including basic math, percentages, and variances preferred.

  • Problem solving, reasoning, motivating, organizational and training abilities preferred.

  • Experience with Microsoft Office and Opera systems preferred.

  • Valid driver’s license required.

  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.

  • Carrying, lifting or pulling items weighing up to 40 pounds.

  • Frequently handling objects and equipment.

  • Standing for extended periods of time.

  • Will be required to work Friday and Saturdays 11p-7am

Qualifications

This is a part-time position working every Friday and Saturday 11pm-7am. If you are not able to work this schedule, DO NOT apply.

Along with the duties listed below the Night Auditor is also responsible for cleaning public areas (sweeping, mopping, dusting, cleaning public bathroom) and maintaining laundry (washing/drying/folding sheets & towels)

The Night Auditor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management. The Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The Night Auditor also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Audit is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Auditor will act as the hotel system liaison during night hours.

DUTIES AND RESPONSIBILITIES:

  • Balance and audit room revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.

  • Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.

  • Prepare General Manager daily, weekly and month end reporting packs.

  • Set up of the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.

  • Assist in the washing, drying, and folding of hotel laundry.

  • Act as the security point of contact during various times in the shift.

  • Communicate with the General Manager to resolve accounting discrepancies and to request or provide information.

  • Register guests, issue room keys, and provide information on hotel services, room location, and Wyndham rewards program. Answer phones in a prompt and courteous manner.

  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to length of stay pricing.

  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

  • Issue, control and release guest safe-deposit boxes.

  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • High School diploma or equivalent required.

  • One year of previous hotel experience preferred.

  • Previous background from the extended stay industry preferred.

  • Reading and writing skills are utilized when compiling department records, guest registration and reservation information

  • Ability to speak, read, and write fluent English; other languages beneficial.

  • Professional verbal and written communication skills.

  • Mathematical skills, including basic math, percentages, and variances preferred.

  • Problem solving, reasoning, motivating, organizational and training abilities preferred.

  • Experience with Microsoft Office and Opera systems preferred.

  • Valid driver’s license required.

  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.

  • Carrying, lifting or pulling items weighing up to 40 pounds.

  • Frequently handling objects and equipment.

  • Standing for extended periods of time.

  • Will be required to work Friday and Saturdays 11p-7am

Job: Guest Services

Primary Location: United States of America-Nebraska-Omaha

Employee Status: Regular

Schedule: Part-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: May 14, 2018, 8:52:28 PM

Requisition ID: 1807701

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.