LinkedIn Marketing Solutions Support Chat Specialist in Omaha, Nebraska

Marketing Solutions Support Chat Specialist

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

We are looking for a Marketing Solutions Support Chat Specialist to join our team in educating members while driving the premium support experience. You will be responsible for providing premium chat support and meeting quality standards to ensure the success of our program.

Responsibilities :

  • Due to the business needs, shift times may vary between hours of 7am and 7pm

  • Provide inbound chat support for online advertisers/Marketing Solutions clients

  • Provide phone support as needed

  • Drive engagement for advertisers by adding long term value versus simply inbound support

  • Analyze and understand high potential advertisers with appropriate escalation to sales teams

  • Timely responses based out of empathy and driving engagement for Marketing Solutions Products as well as LinkedIn overall

  • Identify product opportunities for the improved customer experience and ensure appropriate escalations to internal departments

  • Provide technical support solutions to LMS clients as needed and be a single point of contact for issues associated with LMS client-base

  • Meet or exceed all performance metrics including number of chats, quality metrics, etc. that will be measured bi-monthly and monthly

  • Document all communication with users and accounts accurately and in a timely manner via system tools

  • Maintain an acceptable level of team, commitment and job discretion

Basic Qualifications :

  • BA/BS degree or applicable experience

  • 2+ years of experience in customer service or account management supporting a product/solution utilizing multiple communication channels (email, chat and phone)

Preferred Qualifications :

  • Flexibility and adaptability to a fast-paced environment

  • Experience utilizing analytical skills to identify critical trends and customer satisfaction

  • Ability to effectively uncover the needs and intent of the customer in order to upsell and/or cross sell solutions

  • Exceptional communication, project management, relationship management and selling skills

  • Excellent time management and prioritization skills

  • Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization

  • Ability to analyze data, trends and client information to identify product or service growth opportunities

  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision